Note: The job is a remote job and is open to candidates in USA. Caprium Inc is a startup focused on building an AI-powered platform for the dental industry. They are seeking a Customer Success Manager to manage relationships with dental practices, ensuring they achieve value from the platform and driving product adoption and renewals.

Responsibilities

• Own the post-sale relationship for a portfolio of dental practices, serving as their primary point of contact and strategic partner
• Lead onboarding and implementation, ensuring practices are set up for success and reaching value quickly
• Drive product adoption by understanding each practice's workflows and mapping the platform's capabilities to their goals
• Monitor account health, proactively identifying risks and opportunities using usage data and customer signals
• Conduct regular check-ins and business reviews that connect platform usage to outcomes like patient retention, collections, and operational efficiency
• Own renewals and partner with Sales on expansion opportunities within your accounts
• Be the voice of the customer internally, channeling feedback to Product, Support, and Engineering
• Develop best practices, playbooks, and resources that help customers — and the CS team — scale

Skills

• 2+ years in Customer Success, Account Management, or a client-facing role, ideally in B2B SaaS
• A track record of driving adoption, retention, and growth across a book of business
• Strong communication and relationship-building skills, with the ability to engage everyone from front-desk staff to practice owners
• Comfort with data — you can read account health metrics and turn them into action
• A proactive, organized, ownership-driven mindset; you anticipate problems before they escalate
• Empathy and patience working with non-technical users adopting new technology
• An appetite for early-stage risk and the upside that comes with getting in at the ground floor
• Coaches and consultants with EOS (Entrepreneurial Operating System) experience
• Experience in the dental, healthcare, or DSO space
• Familiarity with practice management systems, EHR, or clinical/operational software
• Experience working at an early- or growth-stage startup
• Familiarity with AI-powered tools and the ability to explain them simply

Benefits

• Meaningful equity stake reflecting your ground-floor contribution
• Defined path to a full-time salaried role in Q1 2027, contingent on the seed raise
• A direct seat at the table shaping how an entire industry runs
• Significant career growth potential as the Customer Success org scales

Company Overview