Note: The job is a remote job and is open to candidates in USA. Zeal is a modern payroll solution provider aiming to revolutionize payment experiences for America's largest employers. They are seeking a Senior Technical Customer Success Manager to serve as a primary contact for enterprise customers, managing relationships, implementation, and product launches while collaborating with cross-functional teams.

Responsibilities

• In partnership with business + product leaders, identify and accelerate the strategy, implementation, program management, and operationalization of key partner initiatives across several verticals at Zeal
• Own the relationships with our partners, and advocate for them internally. Understand their problems and execute on the solution
• Partner with product and engineering to solve technical problems for customers and build helpful technical guides to assist customers with implementation
• Provide intellectual leadership through business analyses to develop concrete solutions or recommendations for our partners
• Develop strong cross functional relationships across Zeal’s and our partner’s leadership teams, becoming a trusted thought partner on all things program management, fintech, and partner growth
• Ideate with the Program Management Team and execute on initiatives to drive-down integration time, reduce integration churn, and increase customer NPS + resign percentages

Skills

• 6+ years of experience in sales engineering, solutions engineering, or technical account management
• 8+ years of total work experience at tech companies
• Ability to understand and explain technical concepts to customers
• Enjoy working with the customer directly, and spending most of your day on live calls learning from users
• Thrive in an ambiguous environment with a high degree of autonomy
• Process-oriented mindset and ability to drive consensus across cross-functional teams and drive projects to completion
• Enjoy interacting with internal and external stakeholders and can draw insights and takeaways from disparate conversations
• Prior experience in customer facing roles at startups in the API, fintech, or HR tech space
• Prior experience in cross-selling/up-selling customers

Benefits

• 100% coverage health, dental and vision
• Competitive salary and equity for all employees
• Free snacks and drinks
• Team lunches and happy hours
• Awesome Zeal Swag

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