Note: The job is a remote job and is open to candidates in USA. Avex E-commerce is a rapidly growing eCommerce agency that partners with merchants in the fashion, lifestyle and premium products space. They are seeking a Senior Project Manager to drive intricate eCommerce strategies, ensuring successful launches of Shopify Plus websites by collaborating closely with clients and internal teams.

Responsibilities

• Review all sales notes and documents to understand specific client needs
• Determine the onboarding plan in collaboration with the client
• Set up all necessary tools and ensure team access
• Coordinate all workshops, check-ins, and presentations
• Create Avex-branded decks and ensure use of branded templates by the team
• Cultivate and maintain strong client relationships
• Understand client needs, objectives, and challenges
• Develop and maintain a weekly and monthly meeting schedule based on client needs for support, oversight, and opportunity
• Collaborate with the team to create detailed project plans, including deliverables, responsibilities, dependencies, timelines, and costs
• Ensure alignment of plans with project objectives and client expectations
• Fully manage and control implementation of project plans
• Inform teams promptly of any deviations from the plan
• Implement change control processes to manage scope changes and reduce scope creep
• Possess strong understanding of Ecommerce, Retention, CRO, and UX best practices
• Use product knowledge to answer client questions concisely
• Identify risks and dependencies during project scoping and budget/timeline management
• Have in-depth knowledge of Shopify Plus capabilities
• Confidently address client technical questions and identify risks/dependencies
• Specialize in platform migrations to Shopify from Magento, Salesforce, and custom platforms
• Understand data modeling, mapping, and migration practices
• Communicate effectively with technical team members and vendors
• Delegate tasks appropriately and understand proper resource assignment
• Define and communicate Task Acceptance Criteria clearly to internal and client teams
• Create timelines with milestones and estimates to ensure timely and budget-conscious delivery
• Support the production team with access and information needed for efficient execution
• Conduct thorough QA with the Quality Assurance team to meet acceptance criteria
• Act as the final product approver, ensuring quality standards are met before client delivery
• Manage and communicate client feedback clearly and apply it appropriately
• Oversee client budget and track workload and time of strategists, designers, solutions, and developers weekly
• Support team in time management and task prioritization
• Ensure team awareness of budget and accurate time tracking
• Validate that estimates are fair and accurate, discussing conflicts with the client
• Protect clients from being billed for internal issues that required additional budget due to Avex errors
• Stay updated on ecommerce and departmental trends and tactics
• Implement and share best practices within the team

Skills

• Proven experience as a Technical Project Manager, Solutions Architect/Engineer, or Technical Lead with a focus on eCommerce platforms, preferably in a retail or consumer-facing industry
• Experience with Shopify required
• Bachelor's degree in computer science, information technology, business administration with a focus on eCommerce or digital marketing, or a related discipline
• Demonstrated leadership experience and ability to lead cross-functional teams in a fast-paced environment
• Experience with Magento, Salesforce and/or custom platform migrations preferred

Benefits

• 401K with company matching
• Remote (Optional / Hybrid)
• Untracked PTO and sick days
• Paid holidays
• At home WiFi monthly stipend
• Aetna Healthcare, Dental, Vision
• Wellness Reimbursement

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