Note: The job is a remote job and is open to candidates in USA. Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Senior Program Manager, Strategy & Innovation will be responsible for building the future of member support experiences by partnering with various teams to advocate for members and implement strategic initiatives.

Responsibilities

• Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members
• Perform analyses and conduct research to assess new opportunities and inform decision-making
• Effectively present insights and influence outcomes with Chime executives and key collaborators (e.g., Product, Operations, Engineering, Analytics, and other cross-functional teams)
• Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success
• Develop and deliver well structured and compelling narratives that drive clarity, understanding and alignment around new ideas

Skills

• 8+ years of professional experience, including delivering strategic and operational projects at top tier management consulting firms
• A strong skill set across analytical, problem-solving and strategic thinking
• A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results
• Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need
• A proven track record of leading complex projects involving multiple teams/collaborators from conception to execution
• Low ego and a knack for working well with a wide range of people
• Exceptional communication and presentation skills
• Comfort operating in a fast-paced, agile environment

Benefits

• Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

Company Overview