Note: The job is a remote job and is open to candidates in USA. Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions. As a Senior Product Manager, you will help shape the standards and wellness ecosystem that enables public safety to maintain public trust and a high-performance culture.

Responsibilities

• Define the product's vision and long-term strategic direction, ensuring alignment with company objectives and customer needs
• Clearly articulate the business case and customer value for each initiative or feature
• Lead strategic planning by identifying major areas of investment, building business cases, and securing internal approvals
• Serve as the recognized subject matter expert on the product, the market, technology trends, and the competitive landscape
• Use P&L insights to guide roadmap prioritization, ensuring financial targets are considered
• Translate product strategy into actionable plans, determining what to build and when to release it
• Build and maintain both a detailed development roadmap for internal teams and a high-level roadmap for executives and customers
• Gather input from customers, internal stakeholders, market research, and industry insights
• Partner with engineering, design, and cross-functional teams to ensure delivery that meets market needs and quality standards
• Establish pricing strategies, define core product positioning and messaging, and drive go-to-market launch plans
• Collect, develop, and curate ideas from customers, sales, and internal stakeholders for the backlog
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation
• Track and evaluate product performance including sales, feature adoption, and user satisfaction
• Run trials, pilots, and MVPs to validate assumptions and refine the product before broader launches
• Perform ongoing market and competitor research
• Track and evaluate product market performance including sales, renewals, and win/loss data
• Track and evaluate product financial performance including revenue, operational costs, and P&L impact
• Track feature adoption, usability, and user satisfaction to drive continuous improvement
• Collaborate internally with engineering, design, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team
• Engage externally with customers, end-users, and partners to gather feedback, build relationships, and deliver demos
• Promote the product through training, sales enablement, webinars, newsletters, and direct customer interactions
• Act as a product evangelist and build trust as a leader across the business

Skills

• Bachelor's degree in Engineering, Business, or related field. Advanced degree or relevant certifications (e.g., Pragmatic Marketing, CSPO) are a plus
• A minimum of 7 years of product management experience within a software organization
• Experience with pricing strategies, business cases, and P&Ls
• Experience developing and executing modernization strategies, including transitioning legacy solutions to cloud-based architectures
• Experience establishing value propositions, product messaging, and go-to-market strategies
• Proven experience overseeing all elements of the product development lifecycle
• Strong understanding of Agile frameworks, and AI centric development with Claude Code
• Highly effective cross-functional team management and the ability to influence up, down, and across the organization
• Exceptional writing, editing, and presentation skills
• Strong organizational skills and attention to detail
• Experience with Aha! Product Management software
• Familiarity with software engineering concepts such as APIs, databases, cloud platforms, and mobile apps
• Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency
• Experience with Public Safety professional standards, wellness or Case Management Systems (CMS)
• Adopt AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning

Benefits

• Comprehensive benefits offering
• Variable compensation such as incentive plans or discretionary performance bonuses for eligible roles

Company Overview