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[Remote] Senior Director, Revenue Operations

Remote · Mexico Full-time

Note: The job is a remote job and is open to candidates in USA. Invoca is the industry leader in AI and machine learning-powered Conversation Intelligence, seeking a Senior Director of Revenue Operations to oversee operational process design across the revenue lifecycle. The role involves translating business needs into operational solutions, managing a cross-functional team, and driving cross-functional alignment to improve the revenue engine.

Responsibilities

Design and govern GTM operational processes across the full revenue lifecycle — from the first Marketing touch through Customer Success retention
Define lifecycle stage definitions, entry/exit criteria, and cross-functional handoff standards, ensuring they are consistently applied and improved over time
Govern lead routing, account assignment, territory execution, and workflow design across all GTM functions
Own pipeline governance and inspection frameworks in partnership with the Revenue Strategy, Planning & Analytics pillar
Identify and systematically eliminate operational friction across the revenue lifecycle
Act as the primary translator between business strategy and operational execution — defining not just what the goals are, but precisely how teams execute against them
Work directly with Sales, Marketing, and CS leadership to understand business needs and design the operational model to support them
Partner with Revenue Systems, Data & AI to translate operational requirements into scalable system design and implementation, ensuring what is defined operationally is accurately built into the tech stack
Build operational frameworks and documentation that scale with business growth and increasing organizational complexity
Ensure that AI and automation investments are grounded in sound operational process design, partnering with Revenue Systems, Data & AI on use case prioritization
Lead and develop Revenue Operations Managers covering Marketing Ops and Sales Ops, providing direction, coaching, and clear prioritization
Personally own CS Ops process design — including post-sale process optimization, customer health scoring logic, and customer lifecycle communications — as part of your end-to-end lifecycle remit
Oversee Customer Education alignment to lifecycle stages, partnering with instructional design and content managers to connect Academy learning pathways to operational lifecycle moments
Maintain content and tooling standard alignment between Customer Education and Revenue Training & Enablement
Serve as the operational liaison across Sales, Marketing, CS, and Finance leadership, representing the operational model and advocating for process integrity
Partner with Revenue Strategy, Planning & Analytics on territory execution, pipeline governance, and performance frameworks
Align operational workflow rollouts with Revenue Training & Enablement to ensure field readiness and adoption
Drive adoption of new processes and workflows across the GTM field, measuring effectiveness and iterating continuously
Bring a data-informed perspective to process improvement, leveraging analytics insights from the Revenue Strategy, Planning & Analytics pillar
Continuously evaluate operational processes for efficiency, scalability, and adoption across the field
Stay ahead of best practices in revenue operations and bring a clear point of view on how emerging tools and AI capabilities can be operationally embedded

Skills

8–12+ years of experience in Revenue Operations, GTM operations, or closely related roles in B2B SaaS
Proven track record designing and governing end-to-end GTM processes across Marketing, Sales, and Customer Success
Deep understanding of the full revenue lifecycle and how operational process design drives GTM execution
Experience translating business strategy into operational frameworks and procedures
Strong partnership experience working with systems/technical teams to translate operational requirements into scalable implementations
Experience managing and developing operational teams across multiple GTM functions
Demonstrated ability to drive cross-functional alignment across Sales, Marketing, CS, and Finance
Strong analytical mindset — able to use data and insights to inform process design and improvement
Exceptional communication and stakeholder management skills across all levels of the organization
Comfort operating in a fast-moving, high-growth environment where structure is built, not inherited
Experience with modern GTM tech stacks (Salesforce, Marketo, Gainsight, Gong, Salesloft) and how system design intersects with operational process
Hands-on AI fluency — able to independently build, test, and deploy AI-powered workflows and automations, not just evaluate or direct others to do so; brings both a strategic point of view on where AI applies and the technical capability to prove it out themselves

Benefits

Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
Paid Holidays – Invoca provides 20 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.
Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
Stock Options – All employees are invited to share in Invoca’s success through stock options.
Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
Paid Family Leave – Up to 12 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.

Company Overview

Invoca, the recognized leader in conversation intelligence AI for marketing, e-commerce, and contact center teams It was founded in 2008, and is headquartered in Santa Barbara, California, USA, with a workforce of 201-500 employees. Its website is http://www.invoca.com.

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Experienced Data Entry Clerk for 17-Year-Olds – Entry-Level Position at Hirevector About Hirevector At Hirevector, we are driven by a mission to be the world's most customer-centric company. We strive to offer our customers the lowest possible prices, the best available selection, and the utmost convenience. Established in 1994, we’ve grown from an online bookstore into a global powerhouse that specializes in e-commerce, cloud computing, digital streaming, and artificial intelligence. Your Opportunity Awaits We are excited to announce our Data Entry Clerk position specifically tailored for 17-year-olds! This is a unique opportunity to start your career with one of the world's leading companies while improving your computer skills and gaining real-world experience. Position Overview As a Data Entry Clerk at Hirevector, you will play a crucial role in our operations by managing various forms of data input and validation. 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Willingness to learn and accept feedback. What We Offer Working at Hirevector comes with unique benefits tailored to help you thrive: Benefits and Perks: Flexible working hours that can accommodate your school schedule. A competitive hourly wage. Professional development opportunities and training. A supportive work environment with a focus on teamwork. Networking and potential career advancement within the company. Diversity and Inclusion At Hirevector, we value diversity and strive to create an inclusive work environment. We believe that the more diverse our workforce, the better we can serve our customers. We are proud to be an Equal Opportunity Employer where everyone can find success. Your Next Steps If you’re excited about the opportunity to gain skills and be part of an innovative team, we encourage you to apply! This position is a fantastic way for 17-year-olds to gain essential work experience and a chance to contribute to a global leader in technology. Career Growth Opportunities At Hirevector, we believe in investing in our employees' growth and development. As a Data Entry Clerk, you will have the opportunity to learn and grow with our company, taking on new challenges and responsibilities as you progress in your career. Work Environment and Culture Our work environment is fast-paced and dynamic, with a focus on teamwork and collaboration. We encourage open communication, creativity, and innovation, and we strive to create a positive and inclusive work environment for all employees. Compensation, Perks, and Benefits We offer a competitive hourly wage, flexible working hours, and a range of benefits and perks to support your well-being and career development. We also provide comprehensive training and professional development opportunities to help you succeed in your role. Conclusion Data entry jobs for 17-year-olds at Hirevector represent a valuable starting point for any young aspiring professional. 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A: There are numerous opportunities for career advancement within Hirevector, especially for dedicated employees who excel in their roles. Apply Now! Ready to take the first step in your career? Apply now for the Data Entry Clerk position at Hirevector and join our team of innovative and dedicated professionals!

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