Note: The job is a remote job and is open to candidates in USA. American Express is a leading financial services company that is reshaping the future of commerce through AI. The Senior AI Engineer I will be responsible for designing and building agentic AI systems that enhance customer financial management and automate workflows while ensuring compliance with regulatory standards.

Responsibilities

• Design, build, and ship LLM-powered and agentic product features that change how customers manage their finances
• Build agentic AI systems that reason over context, invoke tools, take real actions, and recover gracefully from failure
• Architect and implement production-grade RAG pipelines over sensitive financial data, with strict requirements for correctness, auditability, and safety
• Contribute to shared AI infrastructure, including LLM services, agent orchestration frameworks, and evaluation and monitoring tooling, that scales agentic development across Amex Technology
• Own the systems you build in production, including reliability, latency, cost, and failure modes
• Work closely with product and design partners; engineers in this role are expected to think in terms of customer outcomes, not just technical execution

Skills

• 5+ years of software engineering experience, including meaningful production experience with LLMs or applied ML systems
• A track record of shipping AI-powered or agentic systems that real users depend on
• Strong engineering fundamentals across backend systems, APIs, data pipelines, and cloud infrastructure
• Hands-on experience with modern LLM tooling and agentic patterns and architectures
• Fluency with AI-assisted and agentic development workflows
• Strong sense of ownership and sound technical judgment
• Comfort operating with ambiguity and turning it into shipped reliable product
• A strong product mindset and customer orientation
• Experience building agentic systems in fintech or other regulated industries
• Experience as a founding engineer or early technical contributor in high-growth environments
• Demonstrated ability to ship technically complex systems in regulated contexts that customers actively rely on
• Meaningful open-source contributions, particularly in AI or developer tooling

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Company Overview

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