Note: The job is a remote job and is open to candidates in USA. Marqeta is on a mission to change the way money moves, providing a card issuing platform that offers flexibility and control for companies. As a Senior Account Manager, you will support one of their largest global strategic accounts, ensuring high-quality client service and identifying opportunities for growth.

Responsibilities

• Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general
• As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges
• You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data
• Our customers and partners rely deeply on the expertise and knowledge of our Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation
• You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space
• Proven experience growing and scaling strategic or enterprise accounts
• Proven track record of managing global customers with multi region stakeholders
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion
• Experience participating in business reviews and using data-driven strategies to make informed decisions

Skills

• 5+ years of Global Enterprise Account Management experience in the payments industry
• Strong communication skills (interpersonal, verbal, presentation, written, email) and track record of creating and executing strategic account plans
• Strong grasp of industry trends and competitive landscape
• Familiarity and first-hand knowledge in fintech, banking or payments
• Positive attitude, team player, adaptable, and resourceful
• Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner
• Experience or familiarity with high-growth fintechs and financial services companies
• Card Issuing and Processing experience
• Proven experience growing and scaling strategic or enterprise accounts
• Proven track record of managing global customers with multi region stakeholders
• Proven track record of cross-selling and upselling, and ability to identify new revenue streams based on customer needs
• Experience partnering with banking operations teams and external banking partners to drive critical submissions to completion
• Experience participating in business reviews and using data-driven strategies to make informed decisions

Benefits

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contributionand after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

Company Overview