Note: The job is a remote job and is open to candidates in USA. Daikin Applied Americas is the world's largest HVAC company, recognized by Forbes as one of America's Best-In-State Employers 2025. They are seeking a Salesforce Business Systems Analyst to enhance and maintain Salesforce and related automated systems, focusing on improving operational efficiency and supporting service teams through collaboration with stakeholders.

Responsibilities

• Primary focus on supporting Service operations while maintaining a working understanding of other business areas
• Support Salesforce help Case Management
• Manage customer expectations at all levels
• Partner with stakeholders to analyze business processes, gather requirements, and identify opportunities for continuous improvement
• Translate business requirements into functional specifications, ensuring clear documentation and traceability
• Act as SME for integrations, data quality, reporting, and analytics associated to areas of business you are supporting
• Build strong cross-functional relationships, manage stakeholder expectations, and independently drive priorities and communication
• Participate in projects as needed by providing business analysis, testing support, and other cross-functional contributions to ensure successful delivery
• Ensure all documentation is created, maintained, validated, and kept up to date to support system accuracy, user adoption, and ongoing process effectiveness
• Work independently and communicate professionally
• Communicate to business stake holders regarding enhancements
• Other duties as needed

Skills

• Bachelor's degree or equivalent experience
• 2-4 years of related experience
• Salesforce experience
• CPQ software experience
• Strong communication and organizational skills
• Highly proficient in Excel
• Documentation Skills
• Problem Solving
• Work visa sponsorship is not available for this position
• Familiarity with Salesforce Revenue Cloud
• Project Management experience
• Sharepoint experience

Benefits

• Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service

Company Overview