Note: The job is a remote job and is open to candidates in USA. Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. They are seeking detail-oriented and proactive Sales Support Representatives to support the operational success and growth of Nidra Therapy by ensuring timely and accurate processing of patient orders and serving as a liaison between healthcare providers and internal teams.

Responsibilities

• Communicate with healthcare providers (HCPs) and clinic staff via phone, email, and fax to obtain required patient documentation
• Proactively follow up on missing or incomplete information to ensure timely order progression
• Serve as a primary point of contact for clinic navigators, coordinators, and administrative staff
• Build strong relationships with clinic teams to improve responsiveness and efficiency
• Review incoming documentation for accuracy, completeness, and compliance
• Track and manage order status from initiation through completion
• Coordinate with internal teams (reimbursement, operations, clinical support) to resolve issues
• Ensure all activities comply with HIPAA and Protected Health Information (PHI) requirements
• Utilize Salesforce (or similar CRM) to document interactions and track order progress
• Maintain accurate and timely records to ensure data integrity
• Monitor dashboards and reports to prioritize outreach and follow-ups
• Support reporting needs across sales and operations teams
• Establish key contacts within partner clinics, including referral coordinators and navigators
• Develop an understanding of clinic workflows to improve engagement strategies
• Collaborate with Territory Managers and Associate Sales Representatives (ASRs) to support regional efforts
• Share feedback to improve internal processes and customer experience
• Identify workflow inefficiencies and recommend improvements
• Assist in onboarding new clinics and guiding them through documentation requirements
• Support sales teams with account updates, documentation summaries, and follow-ups
• Contribute insights on trends, barriers, and opportunities within assigned territories

Skills

• 1–3 years of experience in healthcare, sales support, customer service, or a related field
• Familiarity with HIPAA and handling PHI required
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
• Bachelor's degree preferred, or equivalent work experience
• Experience with Salesforce or similar CRM systems preferred

Benefits

• Temp-to-hire engagement to start, with the opportunity to convert to full-time based on performance and business needs
• No bonus or commission structure

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