Note: The job is a remote job and is open to candidates in USA. Country Life is seeking a Sales Operations Coordinator to support the Key Account and Sales Operations teams. This role is responsible for ensuring smooth execution of processes across major retail and distribution partners, maintaining accurate data, coordinating account activities, and resolving operational issues.

Responsibilities

• Support Key Account Managers in day-to-day account operations for major retail partners
• Coordinate item setup, price changes, and promotional submissions across retailer and distributor portals
• Assist in preparing materials for line reviews, customer meetings, and business reviews (QBRs)
• Track key deadlines, promotional calendars, and customer deliverables
• Pull and distribute recurring sales reports (weekly/monthly) for key accounts and distributors
• Maintain accurate account, pricing, and product data across CRM and ERP systems
• Ensure data integrity across platforms both internal and external
• Assist with standard data analysis and report formatting
• Serve as a point of contact for operational coordination with distributors (UNFI, KEHE)
• Monitor orders, shipments, and inventory levels; escalate issues as needed
• Help track and resolve deductions, shortages, and billing discrepancies
• Support communication between sales, supply chain, and finance teams
• Coordinate execution of promotional activities, pricing updates, and discounts
• Track promotional activity and ensure accurate system setup
• Assist in monitoring trade spend and flag discrepancies
• Support post-promotion tracking and documentation
• Liaise with internal teams (sales, supply chain, finance, marketing) to ensure alignment
• Help identify and resolve operational bottlenecks
• Support continuous improvement of processes and systems
• Assist with ad hoc projects and special initiatives

Skills

• Bachelor's degree in Business, Marketing, Supply Chain, or related field (or equivalent experience)
• 1–3+ years of experience in sales support, operations, or CPG environment
• Strong organizational and multitasking skills with high attention to detail
• Proficiency in Microsoft Excel (basic formulas, data organization)
• Strong communication and problem-solving skills
• Ability to work cross-functionally in a fast-paced environment
• Experience working with CPG retailers and distributors (Whole Foods, UNFI, KEHE, etc.)
• Familiarity with customer portals & items set up process (DemandTec etc)
• Exposure to retailer portals and item setup processes
• Experience handling deductions or trade-related processes

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