Note: The job is a remote job and is open to candidates in USA. UPM is a global leader in developing renewable alternatives to fossil-based materials, and they are seeking a Sales Manager to generate new customers and sales volumes via their NA Merchant partners. The Sales Manager will be responsible for direct sales, business development, and ensuring customer satisfaction while collaborating with internal partners to meet customer commitments.

Responsibilities

• Direct sales, business development, and service account management functions for UPM NA merchant partners. This includes business planning, building customer relationships at multiple levels in the vertical chain, forecasting demand in partnership with customers, pricing in adherence to UPM's pricing policy and documentation, implementation, and enforcement of UPM contractual practices, and building customer knowledge of UPM's offering
• Collaborate with internal partners (customer service, production planning and logistics) to ensure customer commitments are met
• Increase internal market intelligence by understanding and communicating end-user needs and market feedback
• Create customer satisfaction by exhibiting a drive to exceed customer expectations
• Engage in new business development to include lead generation, qualification, and development, which result in new sales for UPM

Skills

• You have a bachelor's degree in a related field
• You have at least 5 years' sales or similar experience
• You have demonstrated experience in customer relationship management
• You have a strong understanding of customer and market dynamics and requirements
• You are skilled in selling and negotiating and able to think strategically
• You have experience with sales and business-related systems and tools (i.e. SalesForce)
• You preferably have paper-related experience

Benefits

• Comprehensive medical, dental and vision plans
• Disability coverage, life, and AD&D insurance
• 401(k) with company match and employer retirement contribution
• 15 days of paid time off plus 13 company holidays
• Annual performance-based short-term incentive plan
• Professional development opportunities
• This position is fully remote (home-office based).

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