Note: The job is a remote job and is open to candidates in USA. Family First Life is seeking Remote Insurance Producers to join their team in Chicago, IL. The role involves supporting clients and guiding them through the process of protecting their families, with a focus on customer service and soft sales experience.

Responsibilities

• Serve as the first point of contact for customer support (primarily via email, phone, and live chat)
• Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey
• Update and maintain accurate support documentation and FAQs
• Collect and route customer feedback for internal improvement
• Demonstrate perseverance and empathy in resolving client concerns
• Learn continuously and share your knowledge with teammates

Skills

• Excellent written and verbal communication skills
• Commitment to working hard to grow
• A customer-first mindset with a strong desire to assist others
• Ability to learn quickly, stay organized, and handle multiple priorities
• A positive attitude and a growth mindset – we value coachability over perfection!
• Previous customer service or soft sales experience is a plus
• Comfort with live chat, email communication, and CRM platforms

Benefits

• Weekly pay plus performance-based bonuses
• Health, life, and retirement benefits
• Merit-based promotions and opportunities for advancement into leadership roles
• A supportive, team-oriented culture that values your growth

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