Note: The job is a remote job and is open to candidates in USA. Talentoma is a company focused on delivering exceptional customer experiences, and they are seeking a Remote Customer Service Team Leader to supervise customer service representatives. This role involves monitoring performance, providing coaching, and assisting with training and onboarding initiatives.

Responsibilities

• Lead and support a team of remote customer service representatives
• Monitor service quality and productivity metrics
• Provide coaching, feedback, and performance guidance
• Assist with training and onboarding initiatives
• Resolve escalated customer concerns
• Support continuous improvement and team development efforts

Skills

• Strong coaching and team management skills
• Excellent communication and problem-solving abilities
• Experience working with customer service performance metrics
• Professional remote work environment
• Customer service leadership or supervisory experience preferred

Benefits

• Fully remote leadership opportunity
• Paid management training
• Performance incentives
• Career advancement pathways

Company Overview