Note: The job is a remote job and is open to candidates in USA. TDB Communications is a veteran-owned company seeking compassionate, skilled Customer Service Representatives to support critical government health programs serving California communities. This remote position involves assisting individuals with their healthcare services and requires a full-time training period before transitioning to a part-time schedule.

Responsibilities

• Answer inbound calls using our automated system and provide clear, professional assistance
• Research and resolve customer inquiries while meeting service level agreements
• Document all interactions in our CRM system with thorough, accurate notes
• Guide callers through online applications and processes
• Maintain current knowledge of program regulations and policies
• Make outbound follow-up calls when needed
• Collaborate with team members and escalate complex issues to leadership

Skills

• High school diploma or equivalent
• 1+ year of customer service experience
• Strong communication skills (written and verbal)
• Ability to work independently and problem-solve
• Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)
• Experience with CRM tools, help desk software, or call center technology
• Familiarity with healthcare or government programs

Benefits

• Truly remote position: Work from home daily with equipment provide
• Generous time off: 9 paid holidays + 2 weeks PTO
• Retirement planning: 401(k) with company match
• Paid training: We prepare you for success from day one
• Career growth: Clear paths to Team Lead, Supervisor, and Specialist roles
• Stable employment: 25+ years supporting federal agencies; government contract security
• Meaningful work: Help real people navigate CMS and CDC programs that change lives
• Equipment will be mailed to your verified home address

Company Overview