Note: The job is a remote job and is open to candidates in USA. Shake Shack is a fast-growing hospitality brand committed to crafting unforgettable experiences for guests. They are seeking a Regional Director of Operations who will oversee multiple markets, ensuring profitability and operational performance while leading and developing teams.

Responsibilities

• Develops strategic and operational plans for their market(s), sets the goals, leads the execution, measures the results, deploys the learnings, and identifies the operational opportunities of the Shacks, and leads the charge (with Home Office Support when needed) to discover solutions
• Places and develops Area Directors to meet the growth and performance needs of the company and acts as a consultant to Area Directors and General Managers to analyze current business(es) and lays out plans for future improvement
• Maintains and strategizes management bench strength in preparation for successful growth and communicates and upholds expectations on deliverable information
• Leads the teams in ensuring compliance to safety, administrative, and legal procedures
• Owns the operational Start-Up budget for new locations and manages the R&M budget by prioritizing resource needs
• Plans and coordinates roundtable discussions or conference calls within market(s) to ensure consistency in operational goals, messages, and regional initiatives. Ensures open communication and understanding between Home Office disciplines and operations
• Demonstrates intensity and conviction to address and find solutions for operational shortcomings

Skills

• Minimum 6 years of multi-unit restaurant management experience, preferably supporting a global brand
• Hands-on experience developing training programs and assessing skills
• Demonstrated developer of people
• Proven business acumen
• Excellent interpersonal communication and presentation skills
• Self-motivated leader with the ability to solve complex problems
• Strong planning and organizational skills
• Ability to create and implement management development plans
• Proven track record and success managing multiple locations
• Travel required
• Bachelor's Degree

Benefits

• Weekly Pay and Performance bonuses
• Shake Shack Meal Discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more
• Medical, Dental, and Vision Insurance*
• Employer Paid Life and Disability Insurance*
• 401k Plan with Company Match*
• Paid Time Off*
• Paid Parental Leave*
• Access to Employee Assistance Program on Day 1
• Pre-Tax Commuter and Parking Benefits
• Flexible Spending and Dependent Care Accounts*
• Development and Growth Opportunities

Company Overview