Note: The job is a remote job and is open to candidates in USA. Delta Point LLC is focused on ensuring the safe welfare of vulnerable populations. The Program Support Analyst (PSA) supports program management and operations by analyzing program data, developing reports, and identifying improvement opportunities across various program functions.

Responsibilities

• Collect, analyze, and interpret program data related to performance, cost, schedule, and resource utilization
• Develop and maintain dashboards, reports, and metrics used by program leadership to monitor program performance
• Analyze program processes and workflows to identify inefficiencies, risks, and improvement opportunities
• Support the development and maintenance of standard operating procedures (SOPs), process documentation, and workflow diagrams
• Assist with program planning activities, including workload forecasting and resource planning
• Track actions, milestones, and deliverables across program initiatives
• Prepare clear, concise briefings and written analyses for leadership and cross-functional stakeholders
• Coordinate with internal corporate operations (teams) such as finance and accounting, human resources, IT, and Security to realize program goals
• Support ad hoc analysis and special projects as assigned

Skills

• Bachelor's degree in Business Administration, Operations Management, Finance, Analytics, or a related field
• 3–5 years of experience in an operations, analysis, business, or program support role
• Analyzing and maintain data within spreadsheets, databases, reporting tools, and open-source AI platforms (e.g., ChatGPT, Microsoft Co-Pilot, Claude, etc) to track performance metrics and support data-driven decision making
• Strong analytical and problem-solving skills
• Strong written and verbal communication skills
• Managing multiple priorities in a dynamic environment
• Must be a U.S. Citizen or lawful permanent resident with proper authorization to work in the United States (Form I-551)
• Successful completion of a pre-employment screening (Citizenship Check, employment authorization check, Criminal Background Check, Credit / Financial Check, Education Verification, and Employment References Check)
• DHS Background Investigation (e-APP, Fingerprinting and Public Trust Investigation) and Continuous Vetting (Under Trusted Workforce 2.0)
• Currently reside in the United States or its Territories
• Have resided within the United States or its Territories for three or more years out of the last five
• Supporting government, professional services, or project-based organizations
• Familiarity with process improvement methodologies (e.g., Lean, Six Sigma)
• Developing reports or dashboards using tools such as Excel, Power BI, or similar platforms

Company Overview