Note: The job is a remote job and is open to candidates in USA. One Firefly is an award-winning, remote-first marketing agency serving the residential and commercial custom integration and security industries. The role involves responding to live chat inquiries and providing support to website visitors, ensuring a positive customer experience.

Responsibilities

• Respond to live chat inquiries on client websites in a timely, professional, and positive manner
• Support website visitors by answering questions, gathering information, and helping connect them with the right next step
• Manage multiple incoming chat conversations while staying calm, accurate, and organized
• Interact with clients as needed to support follow-up and issue resolution
• Complete administrative tasks such as new client setup, reporting, and client follow-up
• Identify recurring questions, process gaps, or service opportunities based on daily chat activity

Skills

• Fluent in speaking and writing in English
• Strong written communication skills, including excellent grammar, punctuation, and attention to detail
• Ability to type at least 60 words per minute, with a typing test provided
• Customer service experience and a calm, helpful approach to problem solving
• Ability to multitask, prioritize, and manage deadlines in a remote work environment
• Integrity, follow-through, and a team-first mindset
• Experience using live chat software
• Experience in technology, consumer electronics, home automation, marketing, business administration, or communications

Benefits

• This is a remote, part-time role with a set evening schedule and includes PTO.
• At One Firefly, you’ll also be part of a supportive culture with collaborative teammates who are committed to helping one another succeed.

Company Overview