Cornel's Plumbing, Heating & Air is a locally owned and operated home services company seeking to expand their Customer Service Team. The role involves responding to customer inquiries, scheduling appointments, and maintaining customer relationships in a fast-paced environment.

Responsibilities

• Respond to incoming calls, emails, and text messages in a high-volume environment
• Serve as the primary point of contact for customers and the general public
• Book, confirm, and follow up on scheduled appointments and service requests
• Maintain strong, healthy relationships with customers and clearly communicate the benefits of working with Cornel’s
• Accurately enter customer information and maintain detailed records in the system
• Assist with outbound calling to support appointment and scheduling needs
• Meet all department performance standards, including call availability, call quality, and productivity benchmarks
• Support dispatch operations as needed
• Cross-department communication to ensure high-level customer experience from start to finish

Skills

• 1–3 years of customer service or office experience (trades industry preferred)
• ServiceTitan experience required
• Strong communication and phone skills
• Comfortable handling high call volumes
• Dispatching experience preferred but not required

Benefits

• Ability to be partially remote after training period

Company Overview