Note: The job is a remote job and is open to candidates in USA. Brown & Joseph AR Management, part of ARMStrong Insurance Services, is a leader in debt recovery and financial solutions. They are seeking an Operations Manager for Healthcare Recovery to oversee daily operations, monitor KPIs, support team leadership, and drive process improvements.

Responsibilities

• Monitor daily workflow and inventory movement
• Assist with workload distribution and resource allocation
• Track operational productivity and performance metrics
• Identify workflow bottlenecks and escalate concerns
• Support implementation of operational procedures and best practices
• Provide coaching and support to collectors and supervisors
• Assist with onboarding and training activities
• Monitor adherence to company policies and procedures
• Support performance management and employee development initiatives
• Promote accountability and teamwork
• Monitor daily, weekly, and monthly KPI performance
• Prepare operational reports and productivity summaries
• Assist leadership with performance tracking and trend analysis
• Coordinate follow-up on action items and operational initiatives
• Identify opportunities to improve efficiency and productivity
• Assist with documentation of procedures and training materials
• Support quality assurance and compliance initiatives
• Participate in cross-training and business continuity efforts

Skills

• 3-5 years management or supervisory experience
• Strong organizational and communication skills
• Experience managing KPIs and operational performance
• Experience leading teams in a fast-paced environment
• Healthcare, collections, insurance, or revenue cycle experience preferred

Benefits

• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

Company Overview