Note: The job is a remote job and is open to candidates in USA. Brown & Joseph AR Management, part of ARMStrong Insurance Services, is a leader in debt recovery and financial solutions. They are seeking a Director of Healthcare Recovery Operations to support operational management, client communications, and business initiatives while developing expertise in healthcare recovery operations.

Responsibilities

• Participate in client governance meetings and operational reviews
• Assist with client communications and follow-up activities
• Support preparation of client presentations and reporting materials
• Develop understanding of client-specific workflows and operational requirements
• Assist with management of client escalations and service issues
• Support day-to-day operational oversight of healthcare recovery programs
• Monitor performance trends, recovery results, and operational metrics
• Assist with operational planning and resource allocation
• Participate in process improvement initiatives and special projects
• Assist executive leadership with implementation of new client initiatives
• Support onboarding of new recovery programs and business opportunities
• Participate in strategic planning discussions as business knowledge develops
• Collaborate with internal departments on operational enhancements
• Develop expertise in healthcare overpayment recovery methodologies
• Learn payer/provider dynamics and client-specific operational processes
• Gradually assume increasing responsibility for client relationships and governance activities
• Progress toward broader leadership responsibilities based on demonstrated performance and business knowledge

Skills

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, Finance, Insurance, Revenue Cycle Management, or a related field
• 5-7 years experience in healthcare operations, insurance operations, revenue cycle, payment integrity, or related field
• Strong communication and presentation skills
• Demonstrated leadership experience
• Strong analytical and problem-solving abilities
• Experience managing operational performance and business initiatives
• Healthcare payer experience
• Provider relations experience
• Payment integrity or claims recovery experience
• Experience presenting to clients or senior leadership

Benefits

• Benefit package with health, dental, vision, life and disability coverage options
• 401(k) retirement plan option with company matching
• Generous paid time off policy - start with 18 days per year
• Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice

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