Note: The job is a remote job and is open to candidates in USA. Honeywell is a leading software-industrial company that addresses critical challenges around energy, safety, security, and productivity. The Senior Program Manager will be responsible for Customer Delivery for the Multisite North America remote services business, ensuring customer satisfaction and contract retention while managing relationships with key stakeholders and teams.

Responsibilities

• Ensure back office team are effectively planning work to deliver and optimize operational efficiencies
• Ensure adherence to contract, schedule, cost, regulatory agency and international trade compliance requirements
• Meet extra works orders targets for Breakfix works
• Identify opportunities and execute plans to improve program performance
• Manage and maintain customer relationships to ensure customer satisfaction and contract retention are prioritized
• Identify and support new business with the sales teams

Skills

• 5+ years experience in Operations Management, strong business acumen and customer focus
• 3+ years of executing customer contract documentation and customer support to meet customer KPIs and delivery deadlines, ideally in live retail sector
• 3+ year of experience using basic financial data to ensure profitable sales of labor and material type quotations
• 3+ year of experience in previous roles of reporting data to senior managers to meet targets set out
• Knowledge of fundamental program management principles
• Strong customer facing skills and commercial acumen demonstrated though achievement of business development and revenue target achievement
• Ability to work effectively in a cross functional environment
• Strong presentation and communication skills with proven ability to influence
• Ideally have experience in SAP and Salesforce/CRM
• Bachelors degree in engineering

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

Company Overview

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