Note: The job is a remote job and is open to candidates in USA. Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across various domains. They are seeking a Night Shift Network Operations Centre (NOC) Analyst responsible for monitoring and maintaining network infrastructure, responding to incidents, and improving processes for incident management.

Responsibilities

• Monitor and triage network events, incidents, and alerts in a 24/7/365 environment
• Conduct initial triage and analysis of network events and infrastructure incidents
• Escalate complex incidents to Tier 2/3 analysts as needed
• Respond to network incidents in accordance with established incident response procedures
• Participate in incident response activities and provide status updates to stakeholders
• Document and maintain an accurate record of all network incidents, events, and alerts
• Maintain a high level of awareness of current and emerging network technologies and infrastructure trends
• Collaborate with other teams and departments within the organization to resolve network incidents
• Continuously improve processes and procedures for incident response and network event management
• Provide excellent quality of Customer Service
• Meet or exceed customer expectations
• Understand the overall processes and procedures of the Arctiq NOC and the relevance of the procedures to the managed client
• Work non-traditional hours in a 24 x 7 service environment

Skills

• 2+ years in a network operations, IT infrastructure, or IT support role with significant network responsibilities
• Experience administering and supporting enterprise backup and recovery platforms, including Commvault, Cohesity, Zerto, and Cloudian, with responsibilities for backup monitoring, data restoration, replication management, policy administration, and troubleshooting
• Demonstrated expertise in one or more of the following domains: Network Operations, Infrastructure Monitoring, Incident Response and Analysis, IT Systems and Operations, Network Security, Systems and Applications Support, or Performance Management
• Excellent oral and written communication skills
• Individuals will be required to submit to a background examination
• Demonstrated ability in effective communication and collaborating in a high-performance team environment
• Demonstrated commitment to customer service
• Experience functioning in diverse workgroups
• Experience working with a network monitoring platform (e.g. SolarWinds, PRTG, Nagios, or similar)
• Experience with infrastructure, security, and cloud platforms including Jira, Confluence, Fortinet/FortiGate, SentinelOne, Microsoft Azure, VMware vSphere, Windows Server, and Microsoft 365

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