Note: The job is a remote job and is open to candidates in USA. Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We’re hiring a strategic, data‑driven leader to shape the future of scaled customer success at Ramp, focusing on activating, retaining, and growing micro‑SMB customers through effective programs and leadership.

Responsibilities

• Own and evolve Ramp’s self‑service onboarding and activation strategy in partnership with Scaled CS leadership, Product, and Growth
• Use data to diagnose activation bottlenecks, build dashboards, run metric reviews, and drive data‑backed recommendations
• Partner with Product to improve activation features and automation that enhance self‑onboarding
• Lead customer education programs at scale: group onboarding trainings, video content, chatbot optimization, and lifecycle communications
• Continuously improve systems and team efficiency through automation, content, and applied AI initiatives
• Design, launch, and iterate scaled CS programs that improve outcomes across thousands of customers
• Manage, coach, and develop a team of 6–8 Scaled Customer Success Managers, each handling ~300 monthly new customers
• Drive team performance across activation, expansion, and CSAT targets while fostering ownership and excellence
• Hire, train, and enable team members on Ramp’s product, customer journey, and playbooks
• Partner cross‑functionally with CS, Sales, Product, Growth, and Data to align scaled strategy with company goals

Skills

• 4+ years in consulting, CS operations, revenue or business operations, or strategy within high‑growth B2B SaaS
• 2+ years of people management experience leading high‑performing CS or operations teams
• Proven success building or optimizing scalable programs and processes
• Strong analytical skills with the ability to turn data into dashboards, operational insights, and measurable outcomes
• Skilled at cross‑functional leadership and influencing senior stakeholders across Product, Growth, Data, Sales, and CS
• Customer‑facing or quota‑carrying experience with a track record of exceeding goals
• Experience building education content, webinars, or scaled training programs

Benefits

• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Company Overview

Company H1B Sponsorship