Note: The job is a remote job and is open to candidates in USA. Trustero is building the future of AI-powered Governance, Risk, and Compliance. They are seeking a Customer Success Engineer to provide pre- and post-sales support, helping customers maximize their value from the Trustero platform while fostering relationships and solving customer challenges.

Responsibilities

• Pre-sales: Organizing demos, preparing Proof-of-Concept (POC), supporting sales calls, consulting on AI GRC best practices, helping the customer understand how to best use and integrate Trustero
• Post-sales: Onboarding customers, shortening their path-to-value, advising on GRC architecture and engineering challenges, identifying and solving/organizing solving of customer problems, proposing product features
• Operations: Streamlining CS operations, reporting, and planning. Creating and managing CS content

Skills

• Deep knowledge and understanding of the GRC function
• Experience with implementing GRC tools
• Popular frameworks - SOC2, ISO27001, NIST - how to implement and operate them in an enterprise environment
• Policies and controls design, implementation, and testing
• Risk and Compliance management (bonus point: experience outside of CyberSecurity)
• Prompt engineering, using AI agents to automate tasks
• Navigating complex customer problems, tracking to resolution
• Designing solutions to GRC problems
• Feeding design requirements to Product and Engineering
• Strong professional who understands the value of the greater team
• Managing portfolio of customers, building relationships, running Quarterly Business Reviews (QBR)
• Building CS processes, dashboards, and reports
• Creating and managing support pages, How-To videos, best practices
• Prior direct experience with GRC tools and GRC function
• Problem solving
• Experience working AI - prompt engineering
• Innovative mindset - thinking outside of the box
• Relationship building

Benefits

• Cash compensation + meaningful equity

Company Overview