Note: The job is a remote job and is open to candidates in USA. Duke Health is committed to compassionate care that changes the lives of patients and their communities. They are seeking an IT Unified Communications Analyst to implement, maintain, and support digital communications services, including troubleshooting and application support.

Responsibilities

• Experience working with enterprise messaging systems
• Familiarity with common voice and voice related systems
• SIP
• VOIP
• Call Center Administration
• Experience working with mission critical and time sensitive applications with demonstrable experience in their implementation
• Experience with automation programming and scripting
• Troubleshoot communications software and mobile devices including Android and iOS
• Experience in application support and flexibility to support tasks such as: system monitoring, log review and software installation
• Performs analysis, research, problem duplication, troubleshooting and identifies potential resolutions for operating system, application and resource contingency issues
• Evaluate and test software applications, compile data and produce relevant reports
• Familiarity with AI assisted workflows and tools (CoPilot, ChatGPT, Claude, etc.)
• Maintain documentation related to application administration and operations
• Is proactive and learns new tools and technologies and supports the installation/configuration/upgrades of active applications
• Ability to adapt to the quick dynamics of technology shifts based on requirements and technical solutions
• Investigate system performance issues to improve the reliability, maintainability, and performance of the system
• Evaluate and test new workflows and coordinate release windows for updates
• Some relational database and operating systems experience with SQL
• On-call application support including afterhours and weekends

Skills

• Bachelor's degree in a related field - preferred in Computer Science, Mathematics or related - or four years of equivalent technical experience required
• Four years of related IT experience is required
• Must have a current N.C. driver's license
• Experience working with enterprise messaging systems
• Familiarity with common voice and voice related systems
• Experience working with mission critical and time sensitive applications with demonstrable experience in their implementation
• Experience with automation programming and scripting
• Troubleshoot communications software and mobile devices including Android and iOS
• Experience in application support and flexibility to support tasks such as: system monitoring, log review and software installation
• Performs analysis, research, problem duplication, troubleshooting and identifies potential resolutions for operating system, application and resource contingency issues
• Evaluate and test software applications, compile data and produce relevant reports
• Familiarity with AI assisted workflows and tools (CoPilot, ChatGPT, Claude, etc.)
• Maintain documentation related to application administration and operations
• Is proactive and learns new tools and technologies and supports the installation/configuration/upgrades of active applications
• Ability to adapt to the quick dynamics of technology shifts based on requirements and technical solutions
• Investigate system performance issues to improve the reliability, maintainability, and performance of the system
• Evaluate and test new workflows and coordinate release windows for updates
• Some relational database and operating systems experience with SQL
• On-call application support including afterhours and weekends

Company Overview

Company H1B Sponsorship