Note: The job is a remote job and is open to candidates in USA. Humana is a leading healthcare services company, and they are seeking an Inbound Contact Representative to join their team. The role involves handling customer inquiries and providing support through various channels while ensuring a high level of customer satisfaction.

Responsibilities

• The Inbound Contacts Representative 1 represents us by addressing incoming telephone, digital, or written inquiries
• The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks
• Typically work on routine and patterned assignments
• The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members
• Record details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
• Escalate unresolved and pending customer grievances
• Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation

Skills

• 2 years of customer service experience
• Live in one of the following states: FL, IN, OH, TN, AZ, MO, NC, NM
• Strong customer service orientation
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Effective verbal and listening communication skills
• Must be passionate about contributing to an organization focused on improving consumer experience
• Associate's or Bachelor's Degree
• Previous inbound call center or related customer service experience
• Healthcare experience
• Fluency in Spanish

Benefits

• Bonus incentive plan
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Company Overview