Note: The job is a remote job and is open to candidates in USA. 5CA is a remote-first CX company working with passionate agents worldwide. As a Customer Support Agent, you'll provide customer service for multinational Consumer electronics and E-commerce companies, helping customers through various communication channels and troubleshooting their issues.

Responsibilities

• Provide customer service for multinational Consumer electronics and E-commerce companies
• Talking to customers via email, live chat, social media, and phone
• Calmly troubleshooting customer issues
• Helping customers when they need it the most
• Undergo assisted training to develop and improve skills to provide the best customer support

Skills

• You speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
• You are interested in E-commerce, consumer electronics, and customer satisfaction
• You are always open to working with new technologies and products
• You are a fast learner, take the initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• A minimum internet speed of 15Mb/s download and 15Mb/s upload with Latency
• A minimum of 8 GB RAM
• A 64-bit version of Windows 11 or newer (all versions except Windows S mode), or macOS 13 or newer
• An Intel Core i5-8300H or better/similar
• An Integrated graphics card
• A smartphone usable for two-factor authentication that runs at least: Android 10.0 or newer, Apple iOS 16.0 or newer
• Experience in a Customer service environment is a plus

Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

Company Overview