Note: The job is a remote job and is open to candidates in USA. UMass Memorial Medical Center is a premier health system in Central Massachusetts, focused on exceptional patient care and leading-edge research. The EPIC Applications Systems Analyst is responsible for implementing and supporting clinical and business applications while collaborating with operational stakeholders to align technical solutions with business processes.

Responsibilities

• Works on cross-functional projects, attends project meetings, and ensures tasks are completed within the project scope and management guidelines
• Proactively identifies barriers to completing work and escalates issues as needed
• Attends all required meetings, assumes accountability for assigned follow-ups and practices closed loop communication
• Attends product demonstrations and assess system functionality against customer requirements
• Participates in application upgrade processes, including reviewing and configuring new functionalities, testing features, and developing job aids for users
• Collaborates with subject matter experts, caregivers, and vendors to evaluate and configure application features
• Configures application features, security settings, and develop support documentation, including test scripts and workflow diagrams
• Investigates and resolves issues related to application, system configuration, and security setup
• Participates in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts
• Troubleshoots application components within server configurations, including system services and interface jobs
• Works with third-party vendors to install, configure, and troubleshoot vendor software
• Effectively participates in critical incident response and escalate appropriately as needed
• Develops support documentation for application teams, including test scripts, workflow diagrams, and knowledge base articles
• Partners with the training team to create end-user training materials
• Actively learns and applies new skills to improve support for customers and coworkers
• Stays current with core application certifications, system development, and emerging trends in information systems technology
• Actively participates in professional development programs defined by department
• Demonstrates adaptability to dynamic responsibilities and evolving project requirements
• Must be able to work off hours as needed and participate in an on-call rotation

Skills

• Bachelor's degree in Computer Science or related field, or equivalent work experience
• Epic certification(s) or ability to achieve, as required by department
• Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused
• Able to effectively communicate to staff at all levels of the organization
• Experience with enterprise platforms (EHRs/ITSM/ERPs)
• Healthcare experience

Benefits

• This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
• Remote Caregivers (Primarily Remote)

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