Note: The job is a remote job and is open to candidates in USA. Methodist Le Bonheur Healthcare is a leading healthcare provider in Memphis, dedicated to serving the health care needs of the community. The Enterprise Clinical Imaging Analyst II is responsible for the implementation, maintenance, and support of hardware and software for clinical departments, ensuring effective service delivery and collaboration with IT and clinical staff.

Responsibilities

• Provides support to internal and external customers on site, by phone or by screen sharing to analyze reported incidents or requests resulting in a successful repair
• Provides maintenance of new existing hardware and software through established maintenance procedures
• Assists in monitoring the Imaging Team Help Desk queue
• Participates in project planning, analysis, kick off and implementation
• Assists in developing and maintaining proper departmental documentation
• Participates in research and development of new hardware and software solutions

Skills

• Associates Degree
• Related Experience 5-7 years
• Demonstrated understanding of PACS workflow and experience directly supporting computer hardware and software, implementation and support
• Exhibits strong communication, organizational, and customer service skills
• Demonstrated understanding of supporting a large number of devices in a complex and diverse environment
• Ability to work closely with other technical resources to analyze, maintains, and administers enterprise systems and solutions
• Demonstrated ability to work successfully in the highly specialized field of systems software and to master the understanding of complex computer hardware and software
• Full technical knowledge of all phases of software analysis and programs
• Advanced ability to take initiative and exercise independent, judgment occasionally to resolve problems
• Bachelor's Degree Biomedical Engineering
• Bachelor's Degree Computer sciences
• Technical Degree or Diploma
• Substitutions Allowed: In lieu of an Associate's degree, the candidate must have eight (8) years of hands experience on computer hardware and software support experience OR six (6) years of hands on computer hardware and software support experience plus two (2) years or more clinical experience as a working Radiology or Cardiology technician or higher

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