Note: The job is a remote job and is open to candidates in USA. Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. The EDX Operations Consultant will focus on implementation activities to ensure high customer satisfaction and will be responsible for testing and approving production-ready EDX files.

Responsibilities

• Research and resolve complex data exchange issues
• Test H&T EDX files with Trading Partners for new employer groups
• Support renewal cases with changes to their feed structure
• Production and File Coding support for the Data Operations Specialist
• Participate with the broker, policyholder, and trading partner on all status calls, including kick off calls
• Managing the H&T implementation walk through calls, completing regular case follow-ups including reporting status and communicating when activities are complete or in jeopardy of being delayed
• Collaborate with Sun Life team members, the client and broker on expectation management and work effectively with all involved Sun Life and installation teams from start to finish of the new product and file feed installation
• Be the point of contact for the broker and policyholder for all feed questions during the implementation
• Ensure smooth transition to production from testing
• Participate in building training content and facilitating training to our field partners and home office staff regarding our data electronic capabilities

Skills

• 2 years' experience working with EDX feeds between insurance carriers and Benefit Administration platforms
• 2 years' experience working with H&T EDX feeds between insurance carriers and Benefit Administration platforms
• Ability to communicate and translate IT requirements to customers
• Ability to analyze information, prioritize and solve recurring issues
• Ability to prioritize client experience during implementation
• Ability to work on multiple projects with designated timelines
• Ability to develop and manage relationships with Trading Partners
• Strong background working with History and Takeover + Absence and Disability Management services (Family and Medical Leave Act, Short Term Disability, and Long Term Disability)

Benefits

• Generous vacation and sick time
• Market-leading paid family, parental and adoption leave
• Medical coverage
• Company paid life and AD&D insurance
• Disability programs
• Partially paid sabbatical program
• 401(k) employer match
• Stock purchase options
• Employer-funded retirement account
• Flexible, inclusive and collaborative work environment that supports career growth
• Reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans
• Hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK

Company Overview

Company H1B Sponsorship