Note: The job is a remote job and is open to candidates in USA. Altium Packaging is a leader in the packaging industry, and they are seeking a Director of Operations Technical Support. This role is responsible for overseeing technical stabilization and emergency response across manufacturing plants, ensuring rapid and effective responses to production disruptions while developing the technical capabilities of the operations team.

Responsibilities

• Own the Operations Technical Emergency Response framework for North America
• Establish criteria for escalation, deployment, and prioritization of technical response resources
• Serve as the executive point of accountability for major operational disruptions, including: Extended or repeat downtime events, Critical blow molding or bottle processing failures, High-risk startups, restarts, or capacity expansions
• Partner with Operations leadership to determine when, where, and how Technical Support Technicians are deployed
• Ensure Technical Support Technicians are empowered with the authority, tools, and expectations needed to stabilize operations under pressure
• Directly lead and develop the North America Technical Response Leader(s)
• Set clear expectations related to: Speed to stabilization, Decision quality under crisis conditions, Capability left behind after deployment
• Conduct post-event reviews to assess effectiveness, decision-making, and outcomes
• Ensure consistent execution standards, troubleshooting rigor, and reporting discipline across all deployments
• Own the enterprise approach to maintenance and production technical capability, with specific focus on: Blow molding operations, Bottle processing systems and qualifications, Operator and technician troubleshooting depth
• Align emergency-response learnings with: Training strategy, Standard work, Equipment operating and maintenance practices
• Ensure improvements driven through deployments are sustained beyond the immediate crisis
• Identify systemic drivers of downtime, defects, scrap, or throughput loss across plants
• Translate recurring incident patterns into targeted improvement initiatives
• Partner with Operations, Engineering, and Maintenance leaders to eliminate repeat failures
• Track and report enterprise-level trends related to: Equipment reliability, Technical skill gaps, Emergency response frequency and resolution time
• Act as technical response advisor to senior Operations leadership
• Provide concise, executive-level summaries following significant interventions
• Influence capital, resource, and talent decisions using field-based operational insight
• Support plant and regional leaders without replacing their accountability
• Ensure emergency-response activities reinforce safety, regulatory compliance, and environmental standards—even under crisis conditions
• Set expectations that operational recovery never compromises safety discipline

Skills

• Supports all manufacturing plants across the United States and Canada
• 10+ years leading a Technical or Production team
• Travel up to 100%, often with little advance notice
• Primarily leadership and oversight role; on-site presence expected during high-impact events
• 10+ years of experience in high-output manufacturing environments, preferably plastics or packaging
• Demonstrated leadership in operations, maintenance, or technical excellence roles
• Exposure to capital planning, reliability strategy, and standardized maintenance systems
• Strong working knowledge of: Blow molding systems, Bottle processing and downstream equipment, Maintenance and production interfaces
• Proven experience leading teams through unplanned operational crises
• Experience in diagnosing and problem-solving various types of equipment
• Experience with Hydraulics, Pneumatics and reading Blueprints
• Ability to operate decisively with incomplete information
• Strong communication skills (plant floor to SLT)
• Ability to lift up to 50 lbs. and work in manufacturing environments (bend, climb ladders, walk and stand for prolonged periods of time, working in tight spaces in non-climate-controlled environments)
• Bachelor's degree or equivalent operational experience
• Experience leading multi-site or network technical organizations
• Track record of building teams that perform under pressure
• Experience with PLC systems or Master Electrician

Benefits

• Medical, dental and vision plans
• Company holidays and vacation days
• Tuition reimbursement
• Learning and training opportunities
• Bonus potential
• A 401(k) plan with company contributions
• Altium Packaging locations offer rewards and recognition programs
• Opportunities to make a difference in the community

Company Overview