Note: The job is a remote job and is open to candidates in USA. Deloitte is a leading professional services firm, and they are seeking a Desktop Architecture Engineering Manager. This role focuses on improving the end-user experience by leveraging endpoint data and analytics to address technology issues faced by Deloitte employees.

Responsibilities

• Design, code, and implement proactive remote actions through digital experience management toolsets to remediate recurring endpoint and operating system issues at scale
• Analyze digital experience, endpoint, and incident data to identify trends, systematic issues, and opportunities for proactive improvement across desktop products and services
• Interpret ServiceNow ticket data, telemetry, and operational trends to surface under-reported technology challenges and recommend targeted corrective actions
• Work with researchers on the team to balance quantitative signal analysis with qualitative feedback to develop a more complete view of employee technology experience
• Translate technical findings into clear, actionable recommendations for both technical teams and non-technical stakeholders
• Communicate insights effectively through concise reporting, dashboards, and data-driven storytelling that informs decision-making and prioritization
• Partner across engineering, support, product, and experience teams to drive resolution of root-cause issues and improve overall service performance
• Apply hands-on field support experience and endpoint engineering knowledge to evaluate issue patterns, validate solutions, and improve end-user outcomes

Skills

• Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field
• Minimum 6 years of related experience supporting desktop operating systems in an enterprise environment, with a record of improving system performance and user experience
• Minimum 1 year of previous people leadership or project management experience
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve
• Experience with digital experience monitoring/management platforms and endpoint analytics tools
• Experience writing scripts or automation to execute remote remediation actions at scale
• Background in ServiceNow ticket analysis and issue trend identification

Benefits

• You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
• To view the associated benefit package, please reference this document: [USBenefitsJourneyCDandETAM](https://resources.deloitte.com/sites/dnet-tod-us/Shared%20Documents/Forms/AllItems.aspx?id=/sites/dnet-tod-us/Shared%20Documents/Benefits/USBenefitsJourneyCDandETAM.pdf&parent=/sites/dnet-tod-us/Shared%20Documents/Benefits)
• Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [email protected].
• At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. [Learn more about what working at Deloitte can mean for you.](https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html)
• Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively.
• From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship.
• From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

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