Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a company that enables customers to make the world healthier, cleaner, and safer. They are seeking a Customer Support Specialist to develop and deliver training programs for internal and external customers, focusing on complex technical content related to electron microscopy and analytical instruments.

Responsibilities

• Develop and deliver effective training programs for internal and external customers
• Create and implement learning solutions for electron microscopy and analytical instruments
• Deliver comprehensive training to diverse audiences including Field Service Engineers, R&D specialists, Operations Engineers, and customers
• Translate complex technical information into clear, actionable knowledge through classroom instruction, hands-on practice, remote learning, and e-learning development
• Work with cross-functional teams including Global Tech Support, R&D, Product Engineering, Manufacturing, and Product Management to ensure training excellence
• Track individual progress and customize learning paths for participants from entry-level to senior specialists

Skills

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in developing and implementing adult learning programs and e-learning content
• Technical understanding of electron microscopy or analytical instrumentation systems
• Effective instructional and presentation skills for both in-person and virtual training delivery
• Advanced English language proficiency in both verbal and written communication
• Ability to translate complex technical concepts into clear, understandable training materials
• Interpersonal skills with ability to engage and motivate diverse learners
• Demonstrated ability to work independently
• Experience with learning management systems and training program development
• Practical approach to problem-solving and technical instruction
• Ability to travel up to 30-40% for training delivery and customer support
• Innovative mindset for developing effective learning solutions and training methods
• Project management and organizational capabilities
• Collaboration skills for working with global, cross-functional teams
• Preferred Fields of Study: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field

Benefits

• Fully Remote work option
• First Shift (Days) work schedule
• Travel up to 30-40% for training delivery and customer support

Company Overview

Company H1B Sponsorship