Note: The job is a remote job and is open to candidates in USA. FanIQ is transforming paid social advertising for sports and entertainment. The Customer Success & Solutions Manager will bridge customers, Product, and Sales, leading successful implementations and driving customer adoption to ensure measurable value from the platform.

Responsibilities

• Lead customer onboarding from kickoff through successful launch
• Configure customer accounts, users, and integrations
• Train customers on FanIQ One workflows, playbooks, and best practices
• Conduct regular business reviews focused on adoption, performance, and ROI
• Drive adoption of new platform features and AI capabilities
• Identify expansion opportunities across additional venues, teams, properties, and business lines
• Build long-term customer relationships that drive retention and advocacy
• Partner with Account Executives throughout the sales process on strategic opportunities
• Participate in discovery meetings and product demonstrations
• Answer product, implementation, integration, and workflow questions
• Develop customized onboarding and 90-day success plans
• Support pilot programs and proof-of-concept deployments
• Help remove implementation concerns that may delay purchasing decisions
• Ensure a seamless transition from signed agreement through onboarding
• Serve as the voice of the customer for Product and Engineering
• Gather and prioritize customer feedback and feature requests
• Test new product features before release
• Help improve onboarding, usability, documentation, and customer education
• Contribute ideas that improve adoption and customer outcomes

Skills

• 3–7 years of experience in Customer Success, Solutions Consulting, SaaS Implementation, Account Management, or a similar customer-facing role
• Experience onboarding and supporting SaaS customers
• Excellent communication, presentation, and project management skills
• Strong problem-solving abilities and a customer-first mindset
• Comfortable working in a fast-paced startup environment
• Experience in sports, live entertainment, ticketing, venues, festivals, or digital marketing
• Familiarity with paid social platforms including Meta, TikTok, Google, LinkedIn, or Snapchat
• Experience supporting software sales and marketing technology integrations

Benefits

• Equity participation
• Remote work if OK
• 20% travel for in-person partner and prospect meetings

Company Overview