Note: The job is a remote job and is open to candidates in USA. Carr Talent Acquisition is a fast-growing lead generation and digital marketing company that helps businesses accelerate revenue. They are seeking a highly driven Customer Success Manager (REI) to lead customer retention efforts, build strong relationships with clients, and develop customized retention strategies.

Responsibilities

• Develop and execute retention strategies for high-risk and high-value customer accounts
• Personally manage escalated client relationships to reduce cancellations and strengthen long-term partnerships
• Create customized success plans that maximize customer satisfaction and retention
• Monitor customer health metrics and proactively identify accounts showing signs of churn
• Conduct regular business reviews with VIP clients and serve as the primary escalation point for strategic accounts
• Identify opportunities to expand existing customer relationships through additional products and services
• Partner with Sales and Customer Success teams to drive account growth and maximize customer lifetime value
• Coach, mentor, and train Customer Success Managers on objection handling, negotiation, and relationship management
• Improve retention processes by analyzing churn trends and implementing best practices across the organization
• Track retention metrics, revenue protected, customer satisfaction, and overall team performance while providing regular reporting to leadership

Skills

• 5+ years of experience in Customer Success, Account Management, Client Services, Sales, or Customer Retention
• Demonstrated success reducing customer churn and growing existing customer accounts
• Strong consultative selling, negotiation, and conflict resolution skills
• Experience managing executive-level and high-value client relationships
• Proven ability to coach, mentor, and develop customer-facing teams
• Strong analytical mindset with experience interpreting customer health metrics and KPIs
• Proficiency with CRM systems and customer success platforms
• Excellent verbal, written, and presentation communication skills
• Highly organized with the ability to prioritize multiple client relationships simultaneously
• Real Estate Investing industry experience is strongly preferred

Benefits

• Comprehensive paid training and onboarding
• Employer-paid Medical, Dental, and Vision insurance
• 401(k) with company match
• Fully remote position with long-term growth opportunities
• Performance bonuses tied to customer retention, revenue protection, account expansion, and customer satisfaction
• Career advancement opportunities within a rapidly growing organization

Company Overview