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[Remote] Content Quality Assurance Hourly

Remote · Finland Full-time

Note: The job is a remote job and is open to candidates in USA. Pearson is a global lifelong learning company dedicated to helping people realize their potential through education. They are seeking a Composition Quality Assurance Limited Term Employee to assist in ensuring the accuracy and quality of published content, which includes reviewing items and verifying edits across various formats.

Responsibilities

  • Review items and forms to ensure they follow program specific requirements. This includes paper, online, text to speech, accommodations and ancillary materials
  • Verify the correctness and completeness of text, artwork and items in all documents for both paper and online testing as documented
  • Verify requested edits are accurately applied and align across forms that are sent in
  • Maintain notes during the season regarding issues and ideas for efficiencies and communicate to the Program Lead
  • Help review and research production/quality issues
  • Process files in a timely manner, relative to overall standard processing times
  • Communicate any delays or issues to the assigned Program Lead
  • Track work queues throughout the day for programs you support and be in contact with your Program Lead regarding assignments and priorities
  • Attend team meetings and program meetings as needed
  • Interact primarily with the assigned Program Lead for main workload and collaborate with the entire team to cover shifting priorities
  • When queue work is slow, assist other CTD groups as needed (FQA, CDM, etc.)
  • Complete training on verification processes and best practices
  • Work with your mentor and manager to ensure you have all access and required training
  • Communicate one on one with the assigned Program Lead to work through any issues and answer any questions as needed
  • Identify areas for improvement in the verification process and help implement solutions to enhance efficiency and accuracy
  • Document and communicate repetitive issues to your Program Lead so they can reach out to the responsible group to see where efficiencies can be made
  • Stay in contact with the assigned program lead to ensure there is a clear understanding of system updates that affect project work
  • Regular hours are expected, working 8 hours/day 5 days/week, choose a start time between 7 and 9am
  • Work approved overtime as needed to meet deadlines, including evenings and weekends

Skills

  • Strong attention to detail and analytical skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to communicate, in writing, precisely and effectively
  • Strong organizational and time management skills
  • Experience on PC computers with the ability to work with other platforms (iPad/Chromebook)
  • Ability to work with a variety of sites and documents across multiple screens and/or devices
  • Bachelor's degree preferred
  • Experience with Adobe Acrobat preferred

Company Overview

  • Pearson operates as a media and education company that offers a wide range of services to its customers. It was founded in 1998, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.pearson.com/.
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