Note: The job is a remote job and is open to candidates in USA. Dataminr is a mission-driven company that provides AI-powered intelligence solutions. As a Customer Success Associate, you will drive product adoption and customer satisfaction for the First Alert product, focusing on the needs of the US Army and public sector clients.

Responsibilities

• Expand the scope and scale of First Alert adoption, while driving successful customer outcomes within your assigned portfolio
• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows, and align with customer’s enterprise level objectives
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of joint success plans / regular check-ins
• Serve as a First Alert platform expert ensuring customer engagements support organizational goals and drive positive outcomes for the customer beyond basic platform features and functionality
• Collect customer feedback and clearly articulate recommendations for First Alert product development to our engineering and product teams
• Successfully leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth

Skills

• Bachelor's degree or equivalent relevant experience in a related field, 3-5 years of customer success/account management experience. Specific experience supporting the public sector, including but not limited to Federal Civilian agencies
• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management
• Outstanding ability to communicate both orally and written complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision makers in the form of a presentation
• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines

Benefits

• Generous PTO and sick leave
• Company equity
• Flexible work arrangements
• Offices all over the world to foster collaboration
• Robust employee resource group (ERG) network
• Manager development programming
• Professional development funds

Company Overview