Note: The job is a remote job and is open to candidates in USA. PPG Industries, Inc. is a leader in innovation and sustainability, dedicated to protecting and beautifying the world. They are seeking a Customer Service Representative II to manage customer orders, resolve issues, and provide support regarding product information and order changes.

Responsibilities

• Work within a team with responsibility for all regions within the US for customer support
• Deliver accuracy in all phases of order entry, debits, credits and returns
• Provide flexible support to multiple duties at one time
• Learn product lines and be able to assist with any Customer Service calls to provide support
• Counsel Customers on basic information concerning return policies, availability, packaging, price and general information found on product literature
• Utilize the CAIR program for resolutions on general comments and complaints

Skills

• Minimum of 1 year of in a B2B Customer Service phone environment
• Experience documenting customer issues in detail and accountability in all tasks, ensuring follow-up on customer issues
• Computer skills including Microsoft Word and Excel experience
• Organizational skills are highly desired
• Strong written & verbal communication
• Experience with SAP is preferred

Benefits

• Medical Dental Vision
• 401K
• PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets.
• Other incentives may apply.
• Our employee benefits programs are designed to support the health and well-being of our employees.
• Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
• Benefits will be discussed with you by your recruiter during the hiring process.

Company Overview