Note: The job is a remote job and is open to candidates in USA. PagerDuty is a leader in Digital Operations Management, helping organizations deliver exceptional digital experiences. They are seeking an Account Manager to serve as the primary contact for existing SaaS customers, focusing on relationship management, product adoption, and revenue growth.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption

Skills

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
• 4+ years of proven success managing renewals and growth within a SaaS environment
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
• Bachelor's degree or equivalent experience
• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts
• Familiarity with the MEDDPICC and Command of the Message (COM) frameworks
• Experience working with enterprise software customers or in a DevOps environment
• Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight
• Proven history of achieving revenue and retention goals through consultative account management
• Self-starter with strong collaboration, negotiation, and problem-solving skills

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

Company Overview