Note: The job is a remote job and is open to candidates in USA. American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs.

Responsibilities

• Receives and responds to telephone calls from members, fitness clubs and health plans
• Demonstrates knowledge and understanding of all ASH Fitness products and programs
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner
• Ascertains the nature of the call and records information in the appropriate system
• Provides answers to member questions by following standard policies and procedures
• Coordinates collection of necessary information, including member co-pays or payments when necessary
• Forwards documentation to Research Team for follow up if issue requires additional action
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers
• Handles all issues requiring additional action within the necessary timeframes
• Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel
• Responds to requests from other ASH department personnel, contacting clubs and members as required
• Performs other duties as assigned
• Complies with all policies and standards

Skills

• High School Diploma or GED certificate required
• 1 year experience performing customer service duties required
• Basic experience using Microsoft Office required
• Inbound call center experience preferred
• Experience in healthcare preferred

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