Note: The job is a remote job and is open to candidates in USA. Porch Light Health is a local leader in outpatient treatment of Opioid Use Disorders and other addictive disorders. The role of Customer Service Representative involves answering phones, scheduling appointments, and confirming patient information to ensure a smooth clinic operation.

Responsibilities

• Answer phones for clinic system
• Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments
• Confirm patient information including demographic and insurance information
• Educate patients on procedure preparations, appropriate dress requirements, special instructions
• Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. Refer self-pay patients to financial counseling
• Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository

Skills

• High School diploma or equivalent
• One (1) year customer service
• Knowledge of medical terminology, insurance and billing
• Must live in Colorado for this remote position
• Bilingual in Spanish, a plus

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off
• Discretionary bonus

Company Overview