Note: The job is a remote job and is open to candidates in USA. Achieve is a leading digital personal finance company that helps everyday people improve their financial situations. As a part of the Member Services team, you will assist members through their financial journeys by providing support and solutions with empathy and care.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Skills

• Minimum of 1 year of Customer Service experience (call center or retail)
• High school diploma or equivalent
• Available for an 8-hour shift between the hours of 6am - 8pm
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Benefits

• 401 (k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
• 100% work-from-home
• Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional
• We host fun events and a free lunch day during our hybrid weeks once a month
• Additional pay incentives for working weekends!

Company Overview