Note: The job is a remote job and is open to candidates in USA. The Cigna Group is dedicated to improving the health and vitality of those they serve. They are seeking a Senior Client Account Support Analyst to manage end-to-end client onboarding and the full implementation lifecycle, ensuring accurate system setup and client satisfaction.

Responsibilities

• Manage end-to-end account installation for an assigned Select Segment book of business, ensuring timely and accurate delivery
• Lead cross-functional implementation, coordinating SMEs to drive effective team collaboration
• Partner with Sales, clients, and brokers to gather required documentation and present implementation plans for new and renewing business
• Facilitate installation meetings to align client plan intent and oversee end-to-end setup, including system build, readiness, eligibility, ID cards, and billing
• Serve as the central liaison across teams, aligning processes, introducing technical experts to clients, and driving seamless implementation
• Coordinate ePro/CIT tools, benefit documentation, and structure with the Work Order team, ensuring accurate and consistent setup aligned to plan design intent
• Identify and resolve implementation issues across process, plan design, and timelines, ensuring full ownership through completion

Skills

• High school diploma or GED
• 2+ years of healthcare background/benefits knowledge
• Strong analytical skills to effectively solve complex issues to resolution
• Demonstrated interpersonal and cross-functional coordination skills, with the ability to manage competing priorities, align multiple stakeholders, and deliver effective client solutions
• Proficiency with Microsoft Office applications (Excel, Outlook, Word) and strong technical and navigational skills
• Self-motivated and driven, with strong initiative to manage competing priorities and deadlines in a fast-paced environment
• Ability to travel up to 10% travel, as needed
• Bachelor's degree
• 2+ years of client-facing experience in account management, client services, or sales
• Familiarity with multiple Cigna systems (e.g., ePro, CIT, Vista, Facets, CDB)
• Experience applying project management skills to manage timelines, priorities, and deliverables
• Adept at building cross-functional partnerships and communicating effectively across all matrix levels to align stakeholders with mutually beneficial solutions

Benefits

• Annual bonus plan
• Medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence

Company Overview