Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is seeking a Customer Advocate for a full-time remote position. In this role, you will assist members with healthcare questions, medications, appointments, and benefits, handling 50-70 interactions per day with a focus on empathy and precision.

Responsibilities

• Helping members navigate healthcare questions, medications, appointments, and benefits
• Handling 50-70 interactions per day, balancing empathy with technical skill

Skills

• High School Diploma (Associate degree preferred)
• Experience handling complex or sensitive customer interactions
• Strong Microsoft Word, Excel, Outlook, and Teams skills
• Ability to navigate multiple systems at once
• Excellent attention to detail
• Clear, professional communication
• Real‑time system navigation
• Accurate documentation
• Microsoft Office proficiency
• Clear, professional communication
• Process consistency and compliance
• Call‑center or high‑volume environments
• Healthcare or insurance experience
• Advocacy‑based roles (social work, behavioral health)
• Retail or service roles requiring problem‑solving

Benefits

• Paid Training (8 weeks): 8:00 AM - 4:30 PM EST Attendance is 100% mandatory - we invest heavily in your success.
• Competitive pay
• Bonus opportunities
• Comprehensive benefits
• Clear advancement pathways

Company Overview