Note: The job is a remote job and is open to candidates in USA. QVC Group is a Fortune 500 company with six leading retail brands, including Cornerstone brands. The Customer Service Specialist role involves supporting various brands by assisting customers with inquiries, promoting products, and maintaining a high-paced call volume.

Responsibilities

• Busy day handling our high volume of inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls include confirming refunds, taking payments, placing orders, and analyzing account data
• Report to an assigned Customer Service Supervisor

Skills

• Provide a distraction free work from home environment
• 12+ months of service experience
• Learn and work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens
• Follow our computer system requirements, including provide your own Microsoft PC
• Troubleshoot own technical problems (in partnership with IT when needed)

Benefits

• Competitive compensation
• Paid time off
• An employee assistance program
• Parental leave
• Paid volunteer hours
• Amazing company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits

Company Overview