Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company that goes beyond coverages and policies, seeking to make a difference. The Content Strategy Consultant will work with customers to ensure content is accurate, accessible, and engaging, collaborating with various departments to gather and disseminate information effectively.

Responsibilities

• Execute content maintenance and site updates under guidance from senior team members
• Conduct stewardship reviews of content for accuracy, completeness, format, usability, SEO, and alignment with standards
• Assist business with managing and completing identified stewardship opportunities
• Coach business content owners to make content updates in alignment with standards
• Apply prescribed content methodologies and standards to assist businesses in documenting processes and creating job support materials
• Provide feedback on content performance using metrics and dashboards
• Data driven analysis and consultation to enable business performance and inform improvements to taxonomy, governance standards, quality and usage
• Skill business personnel in technical capabilities and use of knowledge systems to enable authoring
• Follow agile processes for content stewardship and site maintenance
• Work as part of a team to ensure content and skills are consistent across business units
• Provide continuous improvement feedback for processes and systems related to content onboarding, creation, maintenance, and skilling
• Conduct ongoing industry research and benchmarking to inform evolution of content governance, operating models, and AI-ready knowledge practices
• Understand and apply AI enabling concepts such as semantics, content modeling, and metadata strategy to improve content structure and findability

Skills

• 2 + years' experience in knowledge management, content management, technical writing, web design or user experience
• Mid-level knowledge of taxonomies and metadata
• Mid-level technical abilities related to system configuration
• Ability to transform complex, unfamiliar information into usable content
• Expertise in clear and concise writing
• Basic understanding of modularized content techniques and happy path writing
• Basic search optimization techniques
• Mid-level understanding of artificial intelligence and LLMs
• Mid-level SharePoint site administration experience including creation and maintenance of lists, site columns, content types, web pages and permissions
• Strong communication skills with a focus on clear and concise messaging
• Ability to analyze limited data sets to identify process and content solutions
• Above average critical thinking skills with an ability to perform independently
• Consultation and coaching skills
• Advanced problem solving and analytic capability
• Ability to learn and manage various technologies
• Collaborates well with others working on technical, business and customer teams
• 4 Yr. college degree or equivalent
• Advanced degree, certification or extensive practical experience in content design, web design or user experience
• Process management, mapping, or improvement experience
• Scaled Agile project methodology knowledge
• Mid-level understanding of modularized content techniques and happy path writing (Technical Writing)
• Advanced search optimization techniques
• Advanced knowledge of performance support system design and taxonomies
• Mid-to-to advanced level knowledge and experience with artificial intelligence capabilities for content
• Claims and Operations organizational knowledge
• Knowledge of or demonstrated experience with the following: Taxonomy / ontology management, Oracle Knowledge Advanced / IKE administration, Performance support systems design, Artificial intelligence and large language model use and integration, Performance support analytics
• Claims & Operations organizational knowledge

Benefits

• Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

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