Note: The job is a remote job and is open to candidates in USA. Saransh Inc is seeking a Contact Center Engineer to support their telephony systems and IVR integration. The role involves designing and deploying self-service call flows and enhancing voice-driven customer interaction systems.

Responsibilities

• Hands-on expertise with Telephony systems and IVR integration, including designing and deploying self-service call flows and CTI connectivity
• Proficiency in SRM (Speech Recognition/Response Management) tools and integrations, with the ability to troubleshoot and enhance voice-driven customer interaction systems
• Preferred - Experience with Uniphore platform configuration, enhancement, and optimization, including familiarity with conversational AI and automation workflows

Skills

• Hands-on expertise with Telephony systems and IVR integration, including designing and deploying self-service call flows and CTI connectivity
• Proficiency in SRM (Speech Recognition/Response Management) tools and integrations, with the ability to troubleshoot and enhance voice-driven customer interaction systems
• Experience with Uniphore platform configuration, enhancement, and optimization, including familiarity with conversational AI and automation workflows

Benefits

• W2 Position

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