Note: The job is a remote job and is open to candidates in USA. Humana is a leading healthcare services company focused on providing integrated and personalized care. They are seeking a Consultative Pharmacy Technician to manage calls from patients, pharmacies, and providers while assisting with medication management and research. The role involves working under close supervision and making outbound calls to patients regarding medication therapy management.

Responsibilities

• Intake for all calls from patients, pharmacies and providers
• Perform basic administrative/clerical/operational/customer support/computational tasks
• Address questions related to specific assigned area and assist with medication research
• Evaluate calls that require consultation with a pharmacist
• Make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists
• Make decisions limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation

Skills

• You MUST reside in one of the following states: Ohio, Arizona, Texas, or Florida
• Must have an active Pharmacy Technician or Tech in Training license in the state you reside
• Technical Mail Order Pharmacy or Manufacturing experience
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
• Experience using multiple computer applications simultaneously and strong data entry skills
• You must also be available to work every 3rd Saturday 10:00am - 6:30pm EST with a day off during the week when it is your Saturday rotation
• PTCB or ExCPT Certified
• High School Diploma or GED
• Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance

Benefits

• Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being.
• Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.
• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

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