Note: The job is a remote job and is open to candidates in USA. Ciena is a global leader in high-speed connectivity, committed to a people-first approach. They are seeking a Consultant for Systems Solutions Architecture to oversee development stages and act as a primary liaison between stakeholders and development, ensuring effective integration and communication across teams.

Responsibilities

• Oversee development stages (planning, grooming, refinement, review and testing, sprint/iteration)
• Anticipate Client Needs (expert with extensive market knowledge and communication skills)
• Primary Liaison between stakeholders and development
• Inspect and evaluate Product Progress
• Capture feedback from the general SE community to include in the prioritization and definition of features/User Stories
• Understand the partner requirements as they apply to QuotePlus and the ways to maximize incremental partner revenue through use of the QuotePlus tool
• Work closely with the Product Owners for the adjacent tools/areas such as PlannerPlus, Navigator, Bid App, Salesforce and Services to ensure coordination of efforts and overall integration into the SE Workflow
• Work with product PLM to understand the evolution of Ciena products and how they will be incorporated into the SE workflow
• Generate the Stories needed for the Quote App and Config App
• Provide answers to SEs for technical queries and tracking of bug fixes as related to SE issues
• Work with SE Leaders to understand and develop the metrics required to create dashboards that display the effort and effectiveness of SEs as derived from information in tools like QuotePlus
• Support training activities at the launch of major functionality and occasional webinars for Roadmap or evolution presentations
• Implement performance measurement of SE’s overall satisfaction and operational metrics, document team processes, work results
• Ensure that both short-term incremental improvements as well as overall long-term strategy are understood and communicated to both the IT Dev team as well as the global Sales Engineering team

Skills

• Bachelor's degree or foreign equivalent in Electrical Engineering, Computer Science, Telecommunications Technology or related field
• Five years of progressive, post-baccalaureate experience in job offered or in a software developer-related occupation
• 60 months of experience in key networking technologies such as Optical, OTN, Ethernet, MPLS-TP, IP, SDN or NFV and applications such as Mobility, Data Center Networking, IP/Optical architectures, Ethernet services, Automation and Virtualization, or OSS
• Experience with sales cycle and stage requirements
• Experience in senior/director level engagements with a range of functions within a given organization: Commercial, Engineering, Product Management, Services/Support, Training, or HR
• Experience in software development and the use of Agile CICD Development Process
• Proficiency in working with Atlassian Jira ticketing system

Benefits

• Discretionary incentive bonus
• Sales commission
• Medical, dental, and vision plans
• Participation in 401(K) (USA) & DCPP (Canada) with company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• Company-paid holidays
• Paid sick leave
• Vacation time
• Paid Family Leave and other leaves of absence

Company Overview